Stats › Gestion active, passive et flux › Account switching
Europeans switched payment account 17.6 million times in eight years, and the share of attempts refused rose from 2.6 to 5.7 per cent
| Année | Switches | Refusals | Refusal rate |
|---|---|---|---|
| 2016 | 359,640 | 9,664 | 2.6% |
| 2017 | 2,520,247 | not stated separately | |
| 2018 | 1,962,078 | ||
| 2019 | 2,666,756 | ||
| 2020 | 2,031,906 | ||
| 2021 | 2,702,645 | ||
| 2022 | 2,863,178 | ||
| 2023 | 2,529,076 | 153,454 | 5.7% |
| Cumulative since 2016 | 17,635,526 |
Commission report COM(2025) 485 final of 11 September 2025, aggregate figures. The refusal rate more than doubled between the first and last year of the series. National refusal shares in 2023 and other years: 85 per cent in Romania, 49 per cent in Spain in 2020, 29 per cent in Poland, 27 per cent in Ireland and 27 per cent in Hungary.
One member state refused 85 per cent of switching requests in 2023. The national switching rate is about one per cent a year and the cross border rate is 0.2 or 0.3 per cent depending on which section of the Commission's report is read.
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