Stats › Intraday and market microstructure › Payment outages
One payment system outage in February 2025 rejected 11,898 messages and queued 3.6 million settlement instructions, and it is the only one in the record with published counts
| Date | Service and duration | Published cause | Affected payments |
|---|---|---|---|
| 16 March 2020 | payments, about 2 hours | not stated | not published |
| 11 August 2020 | payments, about 5 hours 20 minutes to machine interface restoration and 8 hours 40 minutes to the control module | human error on redundant power supply units | not published |
| 23 October 2020 | payments, about 10 hours 40 minutes to full settlement resumption | a third party network device software defect triggered during business hours maintenance | not published |
| 27 February 2025 | payments about 10 hours, securities settlement about 8, instant payments partially disrupted about 1 | not summarised here | 11,898 messages rejected, 146 payments through the contingency module, about 3.6 million settlement instructions queued |
The 2020 entries are the complete list in the operator's own box titled major incidents for that year. The 2025 entry is the only incident anywhere in the published record that carries payment counts.
Availability is published as one percentage per service per year, and the payment system's own definition excludes partial outages. Across every other incident in the record, including the three logged in 2020, no affected payment count is published anywhere at all.
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