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Statistikk › Aktiv, passiv og pengestrømmer › Ombudsman caseloads

Five national financial ombudsman schemes, and the complaint counts they published for 2025

United Kingdom, FOS
214872
Italy, ABF
13518
Poland, Rzecznik Finansowy
13455
Netherlands, Kifid
7832
Ireland, FSPO
7004

Complaints received or submitted in each scheme's own 2025 reporting year, each read in that scheme's own annual report. The reporting years are not identical and the schemes cover different product perimeters, so the bars are five separate measurements rather than a ranking.

European law gives financial complainants a free dispute scheme with a 90 day deadline, but no body publishes a union wide count. Five schemes published their own 2025 figures, from 214,872 complaints in the United Kingdom to 7,004 in Ireland.

214,872UK FOS complaints received, 2025/26
13,455Poland, banking and capital market applications, 2025
13,518Italy ABF complaints received, 2025
7,004Ireland FSPO complaints received, 2025

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